This privacy policy ("Privacy Policy") provides you with information about the personal data we collect about you, how we use this data, and your rights regarding the personal data we hold about you.
The purpose of this Privacy Policy is to inform customers, prospects, and suppliers about the processing of personal data carried out by the companies of the ANTEORY group ("ANTEORY") and their rights in this regard when responding to quote requests and managing contractual relationships with customers.
The Privacy Policy is accessible from the ANTEORY website and is made available to all customers and suppliers before concluding any service provision contract with Lockers.fr.
It may be modified to take into account changes in the data processing implemented and applicable legislation. Thus, our suppliers, prospects, and customers will be invited to read any new version by any means.
1. Who are we? Lockers.fr Identity
For any questions regarding our Privacy Policy, you can contact us using the following details:
70 Rue Jacques Babinet, 31100 Toulouse, France
Phone: 05 34 60 31 16
Email: anteory31@gmail.com
SIRET: 919 091 884 00016
All our customers can send their questions regarding personal data protection, privacy, and security to our legal department.
Lockers.fr acts as the Data Controller, as a professional offering individuals and professionals storage unit, office, and domiciliation services. As such, Lockers.fr is subject to the obligations imposed by current regulations in France and within the European Union regarding personal data, in particular Regulation (EU) 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("GDPR").
The persons concerned by the processing of personal data are the suppliers, customers, and prospects of Lockers.fr, including internet users browsing the Lockers.fr website (the "Users" or "You").
2. Definitions
The term "personal data" refers to any information that can identify you directly, such as your first and last name, postal address, email address, phone numbers, date of birth, payment details, or indirectly, such as an IP address (the "Data").
Data processing refers to any operation performed or considered directly or indirectly with the Data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction, etc.
3. Data Collected and Processed
Data You Provide
Lockers.fr collects Data directly from its prospects and customers via forms accessible from the website or by phone, from your mobile or other devices, or directly when you visit one of our facilities. This Data is updated directly with the Users. As such, Users agree to notify the marketing/customer service of any updates to said Data without delay.
When you visit one of our facilities, video surveillance cameras may also collect Data to ensure the security of goods and people.
Telephone conversations, particularly with our Customer Reception Center, and email exchanges may be recorded and stored to improve the quality of our customer service and to train our staff.
Supplier Data is collected during initial contact and during the execution of the contract binding the supplier to Lockers.fr.
Lockers.fr limits the collection of personal data to adequate, relevant data that is strictly necessary for processing and managing the commercial relationship. Failure to provide this data may, depending on the case, result in the inability to conclude the contract and/or provide the Services and/or offer you commercial proposals.
Data Obtained by Third Parties - Cookies
Data may also be provided indirectly, particularly via Google or Safari, for behavioral data of internet users collected through the use of Cookies and/or trackers.
Technologies such as cookies, beacons, and scripts are used by us and our partners, affiliates, or analytics and service providers. These technologies are used to analyze trends, administer our website, track users' movements around our website, and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an aggregated basis.
We may also receive Data about you via banking organizations or credit institutions. In this case, we update your Data in our database.
Data Concerning Third Parties You Provide
In the event that you transmit Data relating to another person to us for emergency contact purposes (such as a relative...), you guarantee that you have the authority to consent to the processing of Data on their behalf, that you receive all correspondence relating to their Data on their behalf, and if necessary, you consent on their behalf to the transfer of their Data abroad.
We do not voluntarily collect Data relating to minors under the age of 16; however, if you are a parent or legal guardian of a minor and believe that we hold Data on this minor, you can obtain the deletion of the Data after proving your identity and your legal authority over the minor.
4. Legal Basis for Processing
When the Data of a customer, prospect, or supplier is processed by Lockers.fr, only the data necessary for the processing purposes is handled. The legal bases for this processing are compliance with a legal obligation, execution of the contract, legitimate interest, and your consent. Furthermore, Data whose collection is mandatory is identified as such (e.g., by an asterisk in the forms).
5. Summary of Purposes and Processed Data
Below is a summary of all Data processing and their purposes.
- Data Type: First and last name, email, phone number, browsing data (cookies).
- Purposes: Needs analysis, quote preparation, and sending to the prospect.
- Legal Basis: Consent.
- Authorized Access: Sales department, marketing, local staff, management, EDMS solution.
- Retention Period: 3 years from collection or the last incoming contact.
1. Service Provision
- Data Type: Name, email, phone, address, Kbis (company reg.), IBAN (if direct debit).
- Purposes: Contract establishment, providing access to the storage site.
- Legal Basis: Performance of a contract.
- Retention Period: For the duration of the contract and 5 years thereafter.
2. Litigation Management
- Purposes: Pursue debt collection or legal action (late/default payments).
- Legal Basis: Legal obligation, Legitimate interest.
- Retention Period: Until an amicable settlement or limitation period (pre-litigation); until all appeals are exhausted (litigation).
3. Video Surveillance
- Purposes: Ensure the security of goods and people.
- Legal Basis: Legitimate interest.
- Retention Period: 1 month.
- Data Type: Name, email, phone, contract, invoice, Kbis.
- Purposes: Contract establishment, service tracking, dispute management.
- Legal Basis: Performance of a contract, Legal obligation, Legitimate interest.
- Retention Period: For the duration of the contract and 5 years thereafter.
6. Who Can Access Your Data?
The collected personal data is accessible within Lockers.fr by the departments responsible for managing the relevant processing. Access to personal data is strictly restricted to people who need to have access as part of their duties within Lockers.fr (see sections above).
7. Recipients and Data Transfers
For some purposes, Lockers.fr uses subcontractors or service providers (e.g., hosting, archiving) who need access to Data to carry out their tasks. Lockers.fr imposes strict obligations on these contractors regarding data processing, confidentiality, and security.
Lockers.fr may also disclose Data to third parties in specific cases:
- Legal obligation, court order, or to protect the safety of Lockers.fr, its clients, or employees.
- If Lockers.fr sells a business or assets, Data may be disclosed to the buyer.
Lockers.fr does not sell Data to third parties. Your Data may be shared with the person you designated as an emergency contact in your contract.
8. Actions Performed on Data
- Collection, recording, and organization.
- Hosting and archiving.
- Consultation and modification by our departments.
- Erasure or destruction.
9. Data Localization and Security
All Data is hosted within the European Union (OVH). Lockers.fr takes all necessary precautions to ensure data security. Access is restricted by username/password, and banking data is encrypted.
No Data is transferred outside the European Union, except in the case of legal acts concerning a User residing outside the EU.
10. What Are Your Rights?
- To obtain access, a copy, or rectify your Data.
- To obtain the erasure of your Data (when no longer necessary or based on consent).
- To object to processing or restrict it.
- To unsubscribe from commercial prospecting messages.
- To withdraw your consent at any time.
- To file a complaint with the relevant supervisory authority (e.g., CNIL in France).
To exercise your rights, you can contact us at: anteory31@gmail.com and attach a copy of your ID.
11. How Long Do We Keep Your Data?
We retain your information as long as necessary to provide you with the subscribed service, comply with legal obligations, resolve disputes, and/or enforce our agreements.
12. Third-Party Websites
The Lockers.fr site contains links to other websites operated by third parties. Our Privacy Policy applies only to the data collected by Lockers.fr. We are not responsible for the data that third parties may collect via their own websites.